Your AccessPay account

Welcome to your AccessPay account

The benefit of salary packaging starts with your first pay. You will receive part of your pay from your employer (just as you do now). Your salary packaging payment will already have been deducted as pre-tax dollars and sent to AccessPay. This payment will then be paid to you by us. You will receive a notification when we pay you and you can also see the details on your AccessPay account.

Register for online access for easy access to your salary packaging

You will need to register for online access before you can log in for the first time. Once you done this you can view your balance and transactions and make changes to your packaging arrangement as needed.

You can log in to your account through the AccessPay mobile app or via the Log in icon on the website.

The AccessPay mobile app

Enjoy the convenience of having all your salary packaging information at your fingertips. The App is free to download on Google Play™ and the App Store®.

Managing your account online

By managing your account online, you can take control of your salary packaging and make changes to your packaging arrangements as needed.

Frequently Asked Questions

To make your salary packaging as easy as possible, we’ve put together some answers to common questions we get asked when employees first start salary packaging.

When will I get my payment from AccessPay?

Your employer sends us your money on the same day you get paid. We then process it and pay your benefit. It can take 24-48 hours for your benefit to be processed through your financial institution or to be added to your salary packaging card if you chose one.

If the first payment from AccessPay came through 24 hours after your employer paid you, this is when you can expect your salary packaging payment in the future.
Where does my money get paid?

You money will be paid by AccessPay into your nominated bank account or will be added to a salary packaging card.
How will I know that AccessPay have made a payment to me?

You will receive a confirmation email after each payment made by AccessPay and you will also see the payment in your AccessPay account
Why didn’t I receive my first pay from AccessPay when I thought I would?

If you have not provided the required supporting documents such as your mortgage agreement, we may not be able to start your payments. You should already have received details of the documents needed and you can find them here.

Or, if you applied for a salary packaging card and haven’t received it yet, you can download your digital card so you can access your funds until your card arrives.
How do I set up my online account?

To log in to your online account, you will first need to register for online access.
You will need to confirm your date of birth and the email address you registered with us to activate your account. If you haven’t provided us with an email address, please contact us.
For more information, please click here.
How do I make a claim?

We want to pay your claims quickly and into the right account. Click here to watch the video on how to make a claim.

A benefit of using a card is that you do not have to make manual claims. This makes it easy to access your funds and track your spending. For more details about the salary packaging card click here.
What are the password requirements for my online account?

The password for your online account should meet the following requirements:

It is at least 14 characters and contain at least:
1 number
1 upper letter
1 lower letter
1 special character.

Acceptable special characters are !@#$%^&*+=()-_|{}[]:;”‘,./\~`?
Your password must not include any personal details such as your name, date of birth, address, subscriber ID or any other previously used passwords.
Avoid anything that can be easily guessed.

After 5 incorrect log in attempts your account will be locked for security purposes.
If this happens, you will need to wait a period of time for the account to become unlocked.