Your AccessPay salary packaging card

The AccessPay Salary Packaging and Meal Entertainment card gives you instant access to your salary packaging funds, so you’re never out of pocket, you just pay as you go. It’s a two-in-one card, so if you’re salary packaging both living expenses and meal entertainment, they’ll be combined on the same card, meaning you only need to carry one card in your wallet.

Revealing your pin

Your PIN is included when you receive your card (located on the bottom right hand corner of the letter). Simply, peel the plastic carefully and the PIN is displayed on the plastic sheet.

Resetting your pin

We recommend you change your PIN once you’ve activated the card. To change your PIN, visit pin.emerchants.com.au

Using your new card

You need to insert your card into the EFTPOS machine the first time you make a purchase. Once you’ve inserted your card, select ‘credit’ and then enter your PIN.

After this initial transaction, you’ll be able to make contactless purchases without your PIN using tap&go™ (up to $100). For transactions over $100, you’ll need to enter your PIN to complete the purchase.

There’s no need to select different accounts when you use your card to make sure the correct funds are used. The merchant and transaction details will automatically trigger which funds to use. For example, if you use your card at a restaurant and are salary packaging meal entertainment, the funds will be deducted from your meal entertainment account. The benefit of the two-in-one card is that if you don’t have enough money in this account, your living expenses account will be used to make up the difference.

The easiest way to enjoy the many benefits of the Everyday Savings program is via the AccessPay app.

As well as providing you with secure and convenient access to your salary packaging account anytime, anywhere. the mobile app allows you to purchase and download on the go – this means you can buy eVouchers even when you’re waiting in queue for the checkout.

Activate your card

Once you receive your card all you need to do is activate it and you’re on your way. You will need to make your first purchase by inserting the card, selecting CREDIT and entering your PIN.

Activate your card

The easier and safer way to pay

You can now enjoy all the benefits of your AccessPay card with Apple Pay and Google Pay. It’s simple and works with the devices you use every day. Your card information is secure because it isn’t stored on your device or shared when you pay. Paying in stores, in selected apps and on participating websites has never been easier, safer or more private.

Apple Pay

Apple Pay is the easier, safer way to pay in stores, in selected apps and on participating websites with your iPhone, Apple Watch, iPad and Mac*. You can quickly check out using the devices you carry every day.

Find out more

Google Pay

If you have an Android phone it’s easy to add your card to Google Pay. Once you’ve completed the setup process, you’ll be able to use Google Pay where contactless payments are available, or where the Google Pay logo appears online.

Find out more

Everyday savings program

With our Everyday Savings Program, your salary packaging funds go even further, with access to thousands of dollars worth of discounts you can access again and again to save on groceries and retail shopping, dining, accommodation, and cinema tickets.

Spend and save

The Everyday Savings program is included as part of your AccessPay Salary Packaging and Meal Entertainment card, and you can access savings via the AccessPay Mobile App or at point-of-sale.

Find out more

*For a list of compatible Apple Pay devices, see https://support.apple.com/en-au/HT208531 

The AccessPay Salary Packaging and Meal Entertainment Card is a prepaid, reloadable Mastercard issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131.

Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone Mac, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Mastercard and the Mastercard brand mark are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated. 

Frequently Asked Questions

  • Is there a transaction limit on the card?

    Yes. There limit on the maximum for an individual transaction, as well as a daily limit.

    The transactions limits below cannot be changed:

    Daily Transaction Limit: $5,000.00 AUD

    Maximum Point of Sale limit per transaction: $5,000.00 AUD

  • I've forgotten my PIN. How can I retrieve it?

    Salary Packaging and Meal Entertainment cardholders must have your personal details registered in their AccessPay account. Minimum requirements for applying for a Salary Packaging and Employee Benefits card include name, date of birth, and an email address. If the details are not registered or are not correctly updated, you will not be able to verify your identity and/or receive the security code required for the process.

    If you have not registered an email address to your AccessPay account, you will not be able to retrieve your PIN. You can update your email address via logging into your AccessPay account online, via the app or by emailing [email protected]

    PIN reveal procedure

    For Mastercard Salary Packaging and Meal Entertainment cardholders, you have the ability to change your PIN if it is forgotten.

    VISA Cardholders can retrieve their PIN by visiting https://pin.emerchants.com.au.

    You will be prompted to enter your 16 digit Personal Account Number (PAN) along with personal details to verify your identity.

    Following verification of your identity, a security number will be sent to your email address as registered with the card. The security number will be required to allow the cardholder to access their PIN.

  • Can I activate my card on any web browser?

    All web browsers are compatible for activating your card, except for Firefox and Safari.

  • What happens if I enter my PIN incorrectly 3 or more times?

    Your Salary Packaging and Meal Entertainment Card will be blocked if you enter the incorrect PIN three times. After 24 hours this block will automatically be lifted.

    Even if you notify us, your Card will remain automatically locked until the next day.

  • Can I change my PIN?

    If you have a Salary Packaging and Meal Entertainment card, you can change your PIN by using this link https://pin.emerchants.com.au

     

  • How can I check my card balance?

    • Login to your AccessPay account
      (“Employee Login” button in top right-hand corner).
    • Login to your AccessPay mobile app available to download on GooglePlay and the Apple App Store
    • Calling the dedicated 24/7 phone line 1300 146 371
      When calling, please have your date of birth and the Primary Cardholder’s subscriber number on hand.

    *Before you can access your account and balances online or via the app, you must be registered for online access. “Register for online access” here.

    Balances cannot be checked at ATMs.

    Please note, the mobile app and online account access will only be available to the AccessPay subscriber and not to partner cardholders.

  • How do I change the PIN on my AccessPay Card?

    To change the PIN on your Salary Packaging and Meal Entertainment Mastercard follow the steps below:

    1. Go to: https://pin.emerchants.com.au

    2. You will be asked to enter your 16 digit Card Number, and some personal details to verify your identity

    3. The details entered will be validated – if the details are incorrect, you will be advised and can try again. If the details are not registered correctly please contact AccessPay on 1300 133 697

    4. On successful validation of your details, a temporary security code will be sent to your registered email address. you will need to enter this to change your PIN. Do not close the web page before you do this, otherwise you will need to start the process again.

  • Why have I been asked to provide identity documents for my salary packaging card?

    It is a requirement under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 that our card provider, EML, confirms your identity once your salary packaging card balance reaches $5,000.

    You may be asked to provide a copy of one of the following documents to validate your identity:

    • Australian Drivers Licence
    • Passport (if you are providing a passport, the full passport number must be included)
    • Australian Medicare Card

    If, after supplying your document, your identity still can’t be verified, you will be asked to provide a certified copy of the document

  • What do I do if I detect fraudulent activity on my card?

    If that there has been fraudulent activity on your card it will need to be cancelled and replaced to prevent further fraudulent activity.

    You can report your card lost or stolen, and can organise a replacement at anytime (24/7) by:

    • Using the AccessPay mobile app, available to download on GooglePlay and the Apple App Store
    • Logging into your online AccessPay account at www.accesspay.com.au
    • Visiting www.accesspay.com.au/salary-packaging-card
    • Calling the dedicated 24/7 phone line 1300 146 371 (When calling, please have your date of birth, the Primary Cardholder’s subscriber number and the last four digits on your card on hand.
    • Calling AccessPay on 1300 133 697 (Mon – Fri between 8:30am – 6:30pm AEST)
    • Calling the EML support line on 1300 739

    When you report you card as lost or stolen, a replacement card will be ordered on your behalf. A replacement card fee of $6.70 will be deducted from your AccessPay account. Should there be  insufficient funds available in your account, the fee will be drawn from your card.

    If you’re not sure that there has been fraudulent activity but would like to check please call AccessPay on 1300 133 697 (Mon – Fri between 8:30am – 6:30pm AEST) or EML on 1300 739 889 after hours

  • Why can't I read my PIN after removing the laminate from my letter?

    After you have removed the laminate from the letter, you will need to place the tab on to a white background to read your PIN.