Measures have been introduced to ensure the health and safety of you, your colleagues and our AccessPay team members

We apologise for any inconvenience, but we are no longer able to allow visitors into our offices. If you need to contact us, please do so by phone, email or the Contact Us page.

We’ve implemented a more flexible working model

As of this week, we’ve introduced a combination of remote and office-based working across the business to ensure we can support your salary packaging needs on an ongoing basis. We’re confident that critical activities like processing applications and claims, processing your payroll deductions and making payments to you can continue. In addition, all processes carried out remotely are conducted through secure remote connections and we have increased levels of technology support in place across the business.

Whilst we are well set up with both the technology and support for remote working, in line with Government recommendations, we anticipate that over the coming months there may be days and occasions when we’re unable to provide you with the service and support we have promised.  We are committed to ensuring we can continue to provide you with the best service we can every day and we appreciate your understanding during this time.

Face to Face appointments with AccessPay team members

A visit from an AccessPay team member will only go ahead if specifically requested by your employer. As different organisations have different visitor protocols and these are changing frequently, we may need to cancel a pre-arranged meeting. We will always let you know if this happens.

All planned visits to Aged Care facilities have, following Government advice, been cancelled due to the increased risk to the wellbeing of residents and care workers in this key demographic.

Given the latest advice on social distancing, foyer visits and orientations already arranged at hospitals will go ahead as planned, but one to one meetings on wards or in meeting rooms will be cancelled.

If you had arranged a face to face appointment with a member of the Client Services team as part of an upcoming scheduled site visit and this is cancelled, you will be contacted direct to arrange a telephone appointment instead.

Information for inductions and new employees

All up to date information about the benefits of salary packaging can be found on this website. You can find the most popular salary packaging questions and answers on the FAQ page and more detailed information in our Fact Sheet Library.

If you have a specific question, you can visit the Contact Us page or email our customer service team –

How to apply for salary packaging

If you are new to salary packaging and ready to get started, you can make a telephone appointment with our Employee Guidance Team direct. Just make an appointment via the Getting Started page or via the button below. A member of the team will explain how everything works and help you complete the relevant paperwork over the phone.

We will continue to offer support

We have continued with the measures recently introduced including:

  • More telephone appointments available to discuss your salary packaging needs
  • Working from home arrangements combined with rearranged working practices to ensure all team members can adhere to social distancing protocols
  • All non-critical work-related travel has been cancelled to reduce the risk of exposure of team members

Check this page regularly

We may need to make changes to the above arrangements, so please visit this page regularly for the latest updates.